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Dear Trisha,
Just wanted to let you know I'm doing great
after yesterday's dental work. Meeting Dr.
Williams, you, and some of the other staff
was a wonderful experience last Monday. That
first visit to your office was comforting
and reassuring. From the moment I walked through
the front door, I was treated like a Queen.
Everyone had smiles (beautiful ones) and greetings.
Dr. Williams had the most gentle touch with
my first examination. That gentle touch allowed
me to relax and feel trusting right away.
His verbal communication, along with the visual
display, was excellent and really helped me
understand what work was going to be done
and why. Again, this was another step taken
towards helping me relax and trust. There
is one thing that really stood out to me,
regarding your office. That was the total
sense of peace that permeates the office.
This was really a surprise because a dental
office is usually filled with a sense of stress
and fear. This beautiful quality is an obvious
outflow of the Doctors and Staff. I applaud
and commend you on such an achievement, but
most of all I THANK YOU! Trish, thanks for
your call today to check on me and thanks
for the "Toy (bracelet) for being a Good
Girl." I tell ya, where can you go, take
a nice long nap, be lovingly and gently taken
care of (dental care that is) and get a present!!!???
That would be Gray & Williams Dental Care.
Hugs To Everyone,
S. J. D.
Dear Jeff,
Until I saw some pictures of my teeth, I
never did realize how bad they looked. It's
kind of like that spot on the carpet; you
just get used to it.
I flew all the way from San Antonio, Texas
to have my work done. I could have gone to
any dentist in the United States, but I chose
you because of your reputation, honesty and
integrity. You sure exceeded my expectations.
From picking me up at the hotel to bringing
me back that afternoon. Your staff really
gave me the VIP treatment.
When you talked about taking a couple of
those pills to help me relax and even fall
asleep, I was skeptical. But I swear to God,
I never felt a thing and had absolutely no
pain or discomfort. My temporaries were great
and I was able to eat and chew almost like
nothing happened.
I'm 73 years old and I sure wish I hadn't
waited this long. The best part was you not
grinding my teeth down to little pegs like
those other dentists wanted to do.
You really have something special there.
I actually had fun while I was in your office.
The money I spent, and it was a lot, was worth
it. Be sure and tell folks you're never to
old to have a great smile and teeth you can
comfortably chew with. Thanks again. I appreciate
all you did.
Sincerely,
W.H.
San Antonio, TX
Dear Dr's Gray and Williams,
I was ashamed and embarrassed to seek care
for my teeth because fear had kept me out
of a dentist's office for over 20 years. I
actually called some dentists and explained
my phobia and was told that they could not
help me. I would hear ads about Gray and Williams,
but having never placed much credibility in
radio ads, I ignored them. Finally, I decided
to e-mail Gray and Williams. Within 24 hours
I received a kind, gently encouraging response
form Dr. Gray. I called and went in (with
my husband) for a consultation. Dr. Gray and
Carla were wonderful. They were reassuring
and compassionate. I did not feel as crazy
and embarrassed as I had before I walked in
their office. After 20 years, obviously I
needed quite a bit of work done. In two visits
I was finished! I took their "sleep pills"
60 minutes before each visit and slept through
all of the work. By taking the sleep pills
I may not have totally conquered my phobia,
but I consider the pills a tool to help me
get through something that is necessary for
my physical well being. The staff is understanding
and they, along with Dr. Gray, follow up with
phone calls to make sure that everything is
OK. It's a 90 mile round trip for me but it
is worth it. I still can't believe that I
actually went back to the dentist! Thank you,
Dr. Gray and Carla! Thanks again for everything.
Luanne S
Encinitas, California
Dear Dr. Williams:
Thank you for creating the "new me"
with your creative and technical dentistry.
My teeth are so natural and beautiful and
perfect! The process was comfortable and painless
and your staff created an atmosphere of comfort
and relaxation. I feel privileged to share
my dental experiences with friends and coworkers
and I highly recommend you and Gray Dental
Care to anyone seeking flawless quality and
impeccable service. I am looking forward to
my next visit. Thank you, again for giving
me the "smile" that I've always
wanted.
Sincerely,
C.L.
La Costa, CA
Dear Jeff,
A smile is worth a thousand words and you
gave me mine back. They say diamonds are a
woman's best friend. My front teeth are better
than diamonds. They are with me every minute
and I no longer have to hide my smile. This
was the greatest change for me because my
front teeth were very unbecoming. I no longer
have to hold back my smiles. I can't wait
until I can have my bottom ones fixed.
I want you to know what an outstanding job
you did and how delighted I am that you're
my dentist.
Best Always,
D.P.
La Mesa, CA
Dear Dr. Kenneth Williams:
My wife and myself wanted to thank you for
the excellent dental care you have provided
for us this year. The work was explained thoroughly
and the anesthesia made the procedures very
tolerable. The follow up care and instructions
were useful and accurate.
Your staff is very courteous and helpful
with the appointment scheduling. The dental
hygienist gets my highest rating for excellent
dental work and professionalism.
It is hard to find personal service from
an excellent health practitioner, like yourself,
nowadays. Keep up the good work. I have no
hesitation recommending your services to my
patients that need dental care. You truly
have, "The World's Greatest Dental Office."
Dr. W.L.
La Mesa, CA
Dear Dr. Gray,
I am writing this letter to thank you for
giving me such a great new smile! As you know,
before we decided to go ahead with the procedure,
my teeth were crooked, chipped, and discolored.
I had crowns that had metal exposed at the
gumline. All of these things made it hard
for me to really smile without being self-conscious
about the way my teeth looked. When I asked
you if you could do anything for me, I was
really surprised when you told me that you
thought you could make all my teeth look straight
and even and that I would have a "million
dollar smile" when you were all done.
I have to say that I was a little skeptical
about the "million dollar smile"
part, but since my teeth were so unsightly,
I figured I had nothing to lose.
Thanks to your skill and compassion, the
procedures were virtually pain free. I was
a little concerned about all the material
that had to be removed from my existing teeth,
but once the temporaries were in place, I
could hardly believe it was my mouth that
I was seeing in the mirror. The new teeth
looked so good! A few weeks later the permanent
crowns and laminates were installed and again,
I was amazed. There is no way anyone could
ever tell that my teeth were anything but
my own. Again, I would like to thank you for
doing such a great job on my teeth and giving
me a million reasons to smile again.
Sincerely,
J.H.
San Diego, CA
Thank you so much for helping me smile again.
I appreciate what you have done for me so
much. Thank you from the bottom of my heart.
Sincerely,
C.S.
Dear Dr. Williams, I've really appreciated
all your efforts to make my family's dental
experience at your office a positive one.
You've been especially sensitive to my personal
anxieties and have done all you could to make
my experience as stress-free as possible.
Thank you.
Sincerely,
P.T.
Dear Jeff and Staff,
I just wanted all of you to know how pleased
I am with the results of my new smile! I also
wanted to thank everyone for making my visits
so comfortable. Everyone is so caring, yet
very professional.
Many thanks,
K.C.H.
Richland, WA
Dear Dr. Gray and Staff:
I was thoroughly impressed with your state-of-the
art dental facility, super clean office space
and very professional staff. My husband has
already referred one of his coworkers to Dr.
Gray, to receive the finest dental care in
San Diego. When my dental work was complete
and my local anesthetic wore off, I had no
pain. It was as if I didn't even go to the
dentist. This, to me, confirms the mark of
a great dentist! My sincerest thanks!
Your new patient,
C.C.
San Diego, CA
Dr. Gray & Dr. Williams,
Thank you for being sensitive to my needs,
and as always kind and courteous, person to
respect. It just goes to show that your not
just in the business for the money, but also
to gain friends along the way! I appreciate
the dental service that you and your staff
apply everyday. Dr. Gray you supply excellent
customer service and it shows!
Thank you again,
K.T.
San Diego, CA
Dear Dr. Gray,
I would really like to thank you for the
great work you did on my teeth. I was scared
stiff of the needle to numb my mouth. I was
also scared of the pain during and after.
You must be a miracle worker. I didn't feel
the needle or anything during the drilling.
In fact, I felt no pain whatsoever and I didn't
even take all of the pills. It was quite refreshing
going to a dentist's office where everybody
honestly seems to care. Every single person
I talked to was great. They were very patient
and very helpful. I was just very impressed
and very appreciative and wanted to let you
know. Thank you very much.
Sincerely,
M.S.
PS. Ernie is jealous and wants the bubblegum
floss next time.
Dear Dr. Gray,
Wow! I just had to drop you a note to say
your work on Giselle’s back molars is
SO AWESOME! They look totally natural and
beautiful! I am so impressed! I told Giselle
that I wished my teeth looked as good as hers!
She is a happy camper and mama is too! I am
so relieved that this work turned out so well
and I feel so thankful that there are dentists
out in the big world that are dedicated to
excellence in their skill and in patient care!
You really did a great job and a BIG thank
you to you and your staff!
Sincerely,
Lois Romo :)
I love my teeth now! I can swish cold water
on my back teeth now! Thanks!
Love Giselle
Dear Dr. Williams,
Thank you and your tremendous team for helping
me get past years of built-up anxiety and
terror at the thought of visiting the dentist.
You and your remarkable team have a unique,
unmatched blend of dedication, training, and
plain old-fashioned human empathy. You all
really care, and it is this, even more than
sedation, that has made all the difference
for me!!
Because I avoided the inevitable for so long,
there was a lot of work to be done. You and
your team never made me feel ashamed or embarrassed.
Instead, you explained each step thoroughly,
and made me feel encouraged, welcome, and
comfortable!
Now that work is done, I realize how many
years I lived with a constant, gnawing dread.
That's gone now, thanks to you all! What a
load off my mind!
Once again, thank you all, more than I can
possibly say!
Warm regards,
Cynthia Dalton
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